Abstract tech background

Designer • Storyteller

Jade Wang

Hi, I'm Jade. I design media products, craft content, and build AI experiences. Previously @ Atlassian, ServiceNow, and Spotify.

View projects ExperienceEducation SF Bay Area / Chicago

Experience

Atlassian • ServiceNow • Spotify
Atlassian logo

Atlassian

Content Design Intern • San Francisco, CA

Jun 2025 — Sept 2025
  • Updated UI copy and support docs for 8 Analytics charts to streamline admin tasks and align with new design guidance.
  • Identified inconsistencies in 20 Admin spotlight messages, creating reusable patterns adopted in a cross-product refresh.
  • Built an AI content-pattern checker agent tested on 23+ prompts and 8 users; scored 4.1/5 on average for accurate copy.
ServiceNow logo

ServiceNow

Technical Writer Intern • Santa Clara, CA

Jun 2024 — Sept 2024
  • Reviewed and refined SAP S/4HANA framework to develop a master template standardizing 100+ integration docs.
  • Resolved doc debt across 12+ GitHub import doc records to address customer feedback and improve content quality.
  • Partnered with designers and PMs to write 2 UI tooltips, increasing clarity for customers navigating data import tasks.
Spotify logo

Spotify

Design Consultant • Evanston, IL

Mar 2025 — Jun 2025
  • Led surveys, interviews, concept tests, capturing 80+ insights on student listening needs to inform conversion strategy.
  • Prototyped and tested 3 feature updates to Student Plan discovery/upgrade flows with 18 users, driving 85% trial intent.
  • Synthesized results into 15-page whitepaper for Spotify Sr. Product Manager and engineering, supporting new roadmap.

Education

Northwestern University logo

Northwestern University, Medill School. B.S. in Journalism + Human-Computer Interaction & Design.

Skills and tools

Content design
Product strategy
Information architecture
Design system thinking
User research
AI-powered prototyping
Figma, Framer
Contentful/Oxygen, DITA/XML
Python, R, HTML/CSS
Adobe, Canva
Jira, Confluence, Rovo
Datawrapper, Flourish

Let's connect

I’m exploring roles and projects at the intersection of media product, content design, and AI. I'd love to get in touch.